Frequently Asked Questions

Q: What do I need to bring to my physical therapy appointment?

A: Health insurance card, drivers license, and copy of the prescription your physician gave you.
     Motor Vehicle Accident patients please bring insurance information regarding the accident.
     Workers Compensation patients please bring your case worker's information and company insurance information.
 Depending on the diagnosis, you may want to wear loose fitting clothes or bring shorts and a t-shirt.

Q: I have a question regarding a bill I received. Who do I contact?

A: Community Rehab billing department at 614-7775. Community Rehab location that you are attending physical therapy. E-mail billing at billing@communityrehabpt.com

Q: Do I have a co-pay at the time of service?

A: This will depend on the type of insurance you carry. We should be able to tell you by the end of your first appointment.

Q: Do I need to see my physician before I can receive physical therapy?

A: If you are a Medicare/Medicaid patient, yes, we will need a referral from your primary care or specialty physician prior to treating you for physical therapy.  If not, both Iowa and Nebraska are "direct access" states meaning that we do not need a script or referral in order for your insurance to pay for the therapy.

Q: How long is each physical therapy appointment?

A: Most appointments will last 45 to 60 minutes.

Q: How often do I have to come to physical therapy?

A: The physical therapist will be able to tell you after you first appointment, but typically between 2-3 times per week.

Q: What are your hours?

A: 7:00 a.m. to 6:00 p.m., Monday through Friday and by appointment on Saturday. Please check with the individual clinic for specific information.

Q: What insurance policies do you accept?

A: Community Rehab Physical Therapy & Sports Medicine Clinics are in-network providers for ALL major managed health care plans. Should you have any questions regarding a specific plan, please call the individual clinic for further information.

Motor Vehicle Policy

At Community Rehab, we will first bill your Motor Vehicle insurance company. If med-pay is available, we will draw payment from that source. If med-pay is not available or if it has been exhausted, we will file your claim with your health insurance carrier(s) and any reimbursement from the responsible party will occur between that party and your health insurance company. If no health insurance benefits are available, you, the patient, will be responsible for making at least a partial payment for services at the time they are rendered. (Payment Plans are available.) In this case, you will be provided with receipts for payment and any reimbursement from the responsible party will be made to you. As most motor vehicle accidents are not settled in a timely manner, Community Rehab, takes this course of action to insure reimbursement for services provided. If you have any questions, please feel free to contact us, ask our front office personnel, or ask your therapist.